Product
Designer
Turning complex products into clear, purposeful experiences.
B2C · B2B · UX · UI · PRODUCT STRATEGY
Selected Work
A selection of products I've helped shape from early exploration to shipped experiences.
01
eCharging Planner
[POC]
Designing a new way to navigate a complex EV charging ecosystem
From a collection of charging tools to a standalone planning experience, with an AI Assistant designed to help users find the right solutions for their needs.
Product design · UX strategy · Information architecture · Interaction design · AI experience design · Prototyping · Validation
02
Car Configurator
Making complex vehicle configuration easier to navigate
Helping customers make sense of complex vehicle choices through
pre-configured concepts.
B2C · Product Design · Information architecture
03
B2B SellerCenter
Turning a data-heavy B2B platform into a clearer workspace
Redesigning the SellerCenter homepage to help sales teams understand performance and act on relevant information.
B2B internal platform · Product Design · Data visualisation · Discovery
Password-protected case study
A few things I've learned by designing products
01
Complexity isn't the problem. Unclear decisions are.
Much of my work has involved products with complex workflows, multiple stakeholders and competing requirements. My role is often to turn that complexity into something people can understand and act on.
02
The best solution isn't always the most obvious one.
I use research, feedback and product context to challenge assumptions and make deliberate trade-offs rather than simply moving towards the first viable interface.
03
Ownership means staying with the problem.
From early discovery to delivery, I like understanding the “why” behind a product and staying close enough to the problem to make better decisions along the way.
A little more about me
I'm Susana, a Product Designer based in Portugal, currently working across UX, product and strategy at Mercedes-Benz.io.
My background spans product design, UX and mental health nursing — experiences that taught me to navigate complexity, listen carefully and understand the people behind the problem.
“I believe that we learn by practice. Whether it means to learn to dance by practicing dancing or to learn to live by practicing living, the principles are the same.”
(Martha Graham, 1953)